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Terms of Service

Last updated: September 20, 2026

These Terms of Service (“Terms”) are an agreement between you and StoneCraftOS (“we”, “us”) and govern your use of stonecraftos.com, our live demo and the StoneCraftOS software and related services (the “Services”). By using the Services you agree to these Terms. If you use the Services for a company, you confirm that you have authority to bind that company, and “you” includes the company. If you do not agree, do not use the Services.

1. The Services

StoneCraftOS is business software for stone fabrication and countertop companies, covering areas such as CRM, field measurement, Sketch-BIM project design, estimating, proposals, production and installation. Features vary by plan and may change over time. The Services are for business use only, not for consumers.

2. Accounts

  • You must provide accurate information and keep your login credentials confidential.
  • You are responsible for activity under your account and for the users you add. Tell us promptly if you suspect unauthorized use.
  • You must be at least 18 years old and able to form a binding contract.

3. Live demo

The live demo is provided free of charge for evaluation only, on an “as is” basis and without any service level. It is a shared environment: other visitors may see what you enter, and the data is erased when the demo resets. Do not enter real customer, personal, financial or confidential information. We may limit, suspend or end demo access at any time.

4. Plans, trials and fees

Paid plans, trial periods, fees, billing cycles and renewal terms are presented when you sign up or in your order form, and are part of your agreement with us. Unless stated otherwise, fees are quoted in U.S. dollars, are due in advance, are non-refundable except where required by law, and exclude taxes, which you are responsible for. We may change prices for future billing periods with reasonable advance notice. Payments are processed by our third-party payment provider and are also subject to that provider’s terms.

5. Your content

You keep all rights to the data, drawings, photos, measurements, estimates and other material you submit to the Services (“Customer Content”). You grant us a limited license to host, process, transmit and display Customer Content solely to provide, secure and support the Services and as otherwise permitted by our Privacy Policy. You are responsible for Customer Content and for having all rights and consents needed to submit it, including for information about your own customers.

6. Acceptable use

You agree not to:

  • use the Services in violation of law or the rights of others;
  • access accounts or data that are not yours, or probe, scan or test the security of the Services without our written permission;
  • interfere with or disrupt the Services, or send malware or excessive automated requests;
  • copy, resell, sublicense or reverse engineer the Services, except where the law permits;
  • use the Services to build a competing product, or to send spam or unlawful marketing messages.

7. Measurements, estimates and AI-assisted output

The Services calculate areas, material quantities, estimates, prices and similar outputs from the information you and your team enter, and some features use AI to draft or suggest text. Stone, materials and jobs vary. You are responsible for verifying every measurement, template, layout, quantity, price, proposal and cutting or installation instruction before you rely on it, quote it to a customer, cut material or install. We are not responsible for material waste, remakes, rework, lost margin or other loss resulting from inaccurate input or from your reliance on output without verification.

8. Third-party services

The Services may work with third-party services, such as payment, email and AI providers. Your use of those services is subject to their own terms, and we are not responsible for them.

9. Our rights and feedback

The Services, including the software, design, text and trademarks, are owned by StoneCraftOS and its licensors and are protected by law. Except for the limited right to use the Services under these Terms, we grant you no rights in them. If you give us feedback or suggestions, we may use them without restriction or obligation to you.

10. Confidentiality

Each party will protect the other’s non-public information that is marked or reasonably understood to be confidential, use it only to perform under these Terms, and disclose it only to people who need it and are bound to protect it, or where the law requires.

11. Term and termination

These Terms apply while you use the Services. You may stop using them or cancel your plan at any time according to your plan terms. We may suspend or terminate access if you breach these Terms, if your account is overdue, or if needed to protect the Services or others. After termination your right to use the Services ends. We will make Customer Content available for export for a reasonable period after a paid account ends, after which we may delete it. Sections that by their nature should survive will survive.

12. Disclaimer of warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, STONECRAFTOS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR US$100 IF YOU HAVE NOT PAID US ANYTHING). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

14. Indemnification

You will defend and indemnify us against third-party claims, and related losses and reasonable costs, arising from your Customer Content, your use of the Services in breach of these Terms, or your violation of law or the rights of others.

15. Governing law and disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. Before filing a claim, each party will try to resolve the dispute informally by written notice and good-faith discussion for at least 30 days. Subject to that, the state and federal courts located in the State of Florida, United States have exclusive jurisdiction, and each party consents to that jurisdiction and venue.

16. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above shows the latest version. For material changes we will give reasonable notice, for example by email or a notice in the Services. If you keep using the Services after a change takes effect, you accept the updated Terms.

17. General

These Terms, together with any order form and our Privacy Policy, are the entire agreement between us on their subject. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

18. Contact

Questions about these Terms: legal@stonecraftos.com.